In as little as 3 hours of online training, we can inspire, motivate, and train your team on the essential guest experience skills, so you can focus on growing your business. It’s the perfect way to compliment your existing training or offer those last minute mid-season hires. Heck, we even get rave reviews from experienced tour leaders telling us, “these are the lessons that I always needed but never got from my company training events.”
Your team will love you for it - and so will your guests!
Here’s exactly what your team will learn and be able to put into action after completing our Extraordinary Tour Leading for Teams program:
Module 1: Legendary Customer Service
Your Role in Delivering an Amazing Guest Experience
Standing out from the competition
The 6 Core Elements of Outstanding Customer Service
Module 2: Delivering a Great Tour Experience
Understanding, Managing & Exceeding Guest Expectations
Blueprint for Amazing First Impressions
Expand your knowledge
Delivering a great introduction and What Guests Want to Know
Facilitating a Seamless Tour Experience
Managing Subcontractor Relationships
Module 3: When Things Go Wrong
The most common things that go wrong on tour and how you can be prepared
Dealing with Late or Lost Guests
Managing your Environment
A Step-by-Step Method to Manage Upset Guests
Dealing with Difficult Guests
Accidents and Medical Emergencies
Module 4: The Art of People Skills
How to be an Effective Conversationalist
How to be more Likeable as a Guide or a Host
Bringing Humour To your Tours
Recognizing Non-verbal Cues and Body Language
Empathy and Cultural Differences
Leadership Skills & Group Dynamics
Module 5: Make your Tour Experience More Engaging
An introduction to Extraordinary Storytelling
Using Props, Visual Aid and the 5 Senses to Enhance your Tour Experience
Leveraging Locals and Experts
Public Speaking Skills
After going through these five modules your team is going to come out with rockstar abilities and take your guest experience to the next level. It’s like polishing up that diamond in the rough ;)
So here’s the scoop on this crushingly awesome offer:
We have 3 great options to choose from:
BASIC - $99/pp
[choose either 3 days, 1 week or 2 weeks for your team to complete the training. We help them every step of the way and you get a team progress report post training]
PRO - $149/pp
[same as the basic plan + 6 months additional post training access for your team + our Always Be Learning Package that keeps your team learning with biweekly guide specific tips]
PLUS - $199/pp
[same as the pro plan + 12 months post training access for your team + tour leader coaching calls + our Train the Trainer resource pack]
Comparable training programs from the International Tour Management Institute, the International Guide Academy or the World Federation of Tourist Guide Associations all charge approximately $2000 and up for their training programs, plus you can only enroll in person, and at certain times of the year.
We’ve spent years doing this and perfecting our online content and I can honestly say, this is the best value you’ll find but most importantly it will change your team’s perspective forever.
Even if you’re not ready to train anyone right now at this moment, you can still buy now and choose to start the training with your team at ANYTIME in the future. Yup, we made it that easy!
It is a decision that you won’t regret, we guarantee it. We'll be working with people on a first come-first served basis, so don’t miss out.
Got Questions? Need More Info? Want a Free Preview? - We’re all ears! Email us at teams@beabetterguide.com
Great to have you here,
The Be a Better Guide Team (Kelsey, Ingo & Chad)
P.S. Click here now to enroll your team of guides or hosts in Extraordinary Tour Leading for Teams online training program.
You are part of the Be a Better Guide Community as you opted in to receive access to complimentary training resources, online workshops and updates on the Online Tourism Academy! Hurray! If you wish to stop receiving our emails or change your subscription options, please Manage Your Subscription
Be a Better Guide Inc, 1201 - 11871 Horseshoe Way, Vancouver, BC V7A 5H5, Canada
Your team will love you for it - and so will your guests!
Here’s exactly what your team will learn and be able to put into action after completing our Extraordinary Tour Leading for Teams program:
Module 1: Legendary Customer Service
Your Role in Delivering an Amazing Guest Experience
Standing out from the competition
The 6 Core Elements of Outstanding Customer Service
Module 2: Delivering a Great Tour Experience
Understanding, Managing & Exceeding Guest Expectations
Blueprint for Amazing First Impressions
Expand your knowledge
Delivering a great introduction and What Guests Want to Know
Facilitating a Seamless Tour Experience
Managing Subcontractor Relationships
Module 3: When Things Go Wrong
The most common things that go wrong on tour and how you can be prepared
Dealing with Late or Lost Guests
Managing your Environment
A Step-by-Step Method to Manage Upset Guests
Dealing with Difficult Guests
Accidents and Medical Emergencies
Module 4: The Art of People Skills
How to be an Effective Conversationalist
How to be more Likeable as a Guide or a Host
Bringing Humour To your Tours
Recognizing Non-verbal Cues and Body Language
Empathy and Cultural Differences
Leadership Skills & Group Dynamics
Module 5: Make your Tour Experience More Engaging
An introduction to Extraordinary Storytelling
Using Props, Visual Aid and the 5 Senses to Enhance your Tour Experience
Leveraging Locals and Experts
Public Speaking Skills
After going through these five modules your team is going to come out with rockstar abilities and take your guest experience to the next level. It’s like polishing up that diamond in the rough ;)
So here’s the scoop on this crushingly awesome offer:
We have 3 great options to choose from:
BASIC - $99/pp
[choose either 3 days, 1 week or 2 weeks for your team to complete the training. We help them every step of the way and you get a team progress report post training]
PRO - $149/pp
[same as the basic plan + 6 months additional post training access for your team + our Always Be Learning Package that keeps your team learning with biweekly guide specific tips]
PLUS - $199/pp
[same as the pro plan + 12 months post training access for your team + tour leader coaching calls + our Train the Trainer resource pack]
Comparable training programs from the International Tour Management Institute, the International Guide Academy or the World Federation of Tourist Guide Associations all charge approximately $2000 and up for their training programs, plus you can only enroll in person, and at certain times of the year.
We’ve spent years doing this and perfecting our online content and I can honestly say, this is the best value you’ll find but most importantly it will change your team’s perspective forever.
Even if you’re not ready to train anyone right now at this moment, you can still buy now and choose to start the training with your team at ANYTIME in the future. Yup, we made it that easy!
It is a decision that you won’t regret, we guarantee it. We'll be working with people on a first come-first served basis, so don’t miss out.
Got Questions? Need More Info? Want a Free Preview? - We’re all ears! Email us at teams@beabetterguide.com
Great to have you here,
The Be a Better Guide Team (Kelsey, Ingo & Chad)
P.S. Click here now to enroll your team of guides or hosts in Extraordinary Tour Leading for Teams online training program.
You are part of the Be a Better Guide Community as you opted in to receive access to complimentary training resources, online workshops and updates on the Online Tourism Academy! Hurray! If you wish to stop receiving our emails or change your subscription options, please Manage Your Subscription
Be a Better Guide Inc, 1201 - 11871 Horseshoe Way, Vancouver, BC V7A 5H5, Canada
